SOURCE: City of Jackson – http://www.jacksonms.gov/civicalerts.aspx?AID=500

In order to regain veteran’s trust, VA began holding town halls to hear from veterans and respond to concerns. In response to the feedback gathered at those town halls, we are now taking these engagements a step forward by also processing claims on site when possible.

The Jackson Regional Office and G.V. (Sonny) Montgomery VA Medical Center will hold a town hall and claims clinic specifically designed make the claims process more visible to Veterans. Veterans and survivors will be able to file a claim for compensation, submit evidence and speak to a VA claims processor, if needed, all in the same day.

“When we started town halls, our goal was to hear feedback directly from our customers, as well as find ways to incorporate that feedback in the way we do business,” said Darryl Brady, Director of the Jackson Regional Office. “These claims clinics are a realization of that goal. They give Veterans, their families and survivors the opportunity to see firsthand what VA needs to process and make a decision on a claim, and allows VA to share our expertise by explaining to Veterans what is needed to establish service connection or obtain an increased rating.”

The Directors of the VA’s Jackson Regional Office and VA Medical Center are inviting public participation at the December 17, 2015 Town Hall from 3:00 p.m. to 4:00 p.m. in Montgomery Hall in the Jackson VA Medical Center. Any Veteran interested in filing a claim for compensation is encouraged to attend the Claims Clinic to be held at the Jackson Regional Office from 3:00 p.m. to 5:00 p.m. The town hall meeting is open to all members of the public, including Congressional stakeholders, Veterans Service Organizations, state and local governmental and non-governmental organizations, and other community partners.

In addition to information of the VA disability claims process, experts will be on hand to discuss a wide variety of VA Benefits and VA Health Care issues.

VA representatives will also be available to assist Veterans in enrolling in MyHealtheVet and eBenefits, https://www.ebenefits.va.gov/. eBenefits is VA’s and Department of Defense’s online web portal with over 55 self-service options that allow users to learn about VA benefits, file claims online, and check the status of claims.